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Shipping policy

Last Updated: 12 February 2026

At NoirDate, we craft honest chocolate with care and integrity. As a food brand, we follow strict quality, hygiene, and regulatory standards. This policy explains how shipping, cancellations, returns, and refunds are handled to ensure fairness, transparency, and food safety.

 

 

1. Shipping Policy

1.1 Order Processing

  • Orders are processed within 1–2 business days after order confirmation.

  • Orders placed on Sundays or public holidays are processed on the next working day.

1.2 Delivery Timelines

  • Estimated delivery time: 3–7 business days, depending on location.

  • Delivery timelines are indicative and may vary due to courier delays, weather conditions, regional restrictions, or force majeure events.

1.3 Shipping Charges (Pan India)

  • Orders below ₹749: Shipping charge of ₹80

  • Orders ₹749 and above: Free Shipping

  • Shipping charges are clearly displayed at checkout before payment.

1.4 Packaging & Quality Assurance

  • All products are packed using food-safe, secure packaging.

  • Outer packaging may vary; product quality, safety, and formulation remain unchanged.

1.5 Order Tracking

  • Tracking details are shared via email/SMS once the order is dispatched.

  • Customers are responsible for tracking and ensuring availability at the delivery address provided.

 

 

2. Cancellation Policy

2.1 Order Cancellation

  • Orders can be cancelled only before dispatch.

  • Once the order is packed or shipped, cancellation is not permitted.

2.2 How to Request Cancellation

  • Email hello@noirdate.in with:

    • Order ID

    • Reason for cancellation

  • Cancellation requests are reviewed and confirmed via email.

2.3 Cash on Delivery (COD) Orders

  • Repeated COD refusals may lead to restriction or disabling of COD for future orders.

 

 

3. Return & Refund Policy (Food Products)

Due to the perishable and consumable nature of chocolate products, NoirDate follows strict no-return standards in line with food safety regulations.

3.1 Returns Are Accepted Only If

You received:

  • A damaged product

  • A defective product

  • An incorrect product

❌ Returns are NOT accepted for reasons such as taste preference, personal liking, or change of mind.

 

 

3.2 Return Request Timeline

  • Requests must be raised within 72 hours of delivery.

  • Requests beyond this period will not be entertained.

 

 

3.3 Mandatory Evidence for Claims

To process any return or refund, you must provide:

  • Clear photos/videos of:

    • Outer shipping box

    • Inner packaging

    • Product label & batch details

  • Order ID and registered contact details

Incomplete or unverifiable claims may be rejected.

 

 

3.4 Non-Returnable Items

The following are not eligible for return or refund:

  • Opened or partially consumed products

  • Products without original packaging

  • Products damaged due to improper handling by the customer

  • Orders delivered correctly as per description

 

 

4. Refund Process

4.1 Approval & Processing

  • Approved refunds or replacements are initiated within 5–7 business days.

  • Refunds are issued to the original payment method only.

4.2 COD Orders

  • Refunds for COD orders (where applicable) are processed via bank transfer or store credit after verification.

4.3 Replacement Preference

  • Where feasible, NoirDate may offer a replacement instead of a refund, especially for damaged or incorrect items.

 

 

5. Failed Deliveries & Customer Responsibility

  • If delivery fails due to incorrect address, non-availability, or refusal:

    • Re-shipping charges may apply

    • Refunds, if any, will be processed after deducting shipping & handling costs

 

 

6. Abuse & Fraud Prevention

NoirDate reserves the right to:

  • Reject repeat or suspicious refund claims

  • Disable COD for customers with repeated refusals

  • Restrict future orders in case of policy misuse

 

 

7. Customer Support & Grievance Redressal

📧 Email: hello@noirdate.in
📞 Customer Support: +91 89680 77488

Grievance Officer 

  • Name: Mr. Balkar Singh

  • Designation: Operations Manager

  • Phone: +91 89680 77488

  • Email: hello@noirdate.in

All grievances are acknowledged within 48 hours and resolved within 10 days.

 

 

8. Regulatory Compliance

  • FSSAI License Number: 12124801000709

  • NoirDate complies with all applicable food safety, labelling, and e-commerce regulations in India.

 

 

9. Policy Updates

NoirDate reserves the right to amend this policy at any time. Updates will be reflected on this page with a revised “Last Updated” date. Continued use of the website constitutes acceptance of the revised policy.


Returns & Refunds 

Due to the perishable nature of food products, returns are not accepted. Refunds are applicable only for damaged or incorrect products reported within 24 hours of delivery with proof. 

Intellectual Property 

All website content, images, and branding are the property of Noirdate and may not be used without permission. 

Governing Law 

These terms are governed by Indian law and subject to the jurisdiction of courts in SAS Nagar (Mohali), Punjab.