Privacy policy

Last Updated: 12 February 2026

This Privacy Policy describes how NoirDate, operated by Granos World Food India Pvt. Ltd. (“NoirDate”, “we”, “us”, or “our”), collects, uses, stores, discloses, and protects your personal information when you visit or use https://www.noirdate.in (“Website”) or interact with us through purchases, customer support, marketing communications, or other services (collectively, the “Services”).

By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Website or Services.

1. Company & Regulatory Details

Brand: NoirDate
Company: Granos World Food India Pvt. Ltd.

Registered Address:
Plot 1/45, Phase 9, Industrial Area,
Mohali, Punjab– 160062, India

📧 Contact Email: hello@noirdate.in

FSSAI License

FSSAI License Number: 12124801000709

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to operational, legal, or regulatory changes. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the Website constitutes acceptance of the updated policy.

3. Personal Information We Collect

A. Information You Provide Directly

When you interact with NoirDate, we may collect:

Name, email address, phone number
Billing and shipping address
Order details and transaction confirmations
Account information (if applicable)
Product reviews, feedback, referrals, loyalty benefits
Customer support communications

Providing certain information is mandatory to place orders or access specific services.

B. Information Collected Automatically (Usage Data)

We automatically collect limited technical information, including:

IP address
Browser type and device information
Pages visited and interaction behavior
Cookies and similar tracking technologies

C. Information from Third Parties

We may receive information from:

Website hosting platforms (e.g., Shopify)
Payment gateway providers
Logistics and fulfillment partners
Marketing and analytics service providers

All such information is processed in accordance with this Privacy Policy.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

To process and fulfill orders, payments, deliveries, returns, and refunds
To communicate order updates, service notifications, and customer support responses
To manage accounts, reviews, referrals, and loyalty programs
To improve website performance, user experience, and product offerings
To comply with legal and regulatory obligations
To prevent fraud, abuse, and unauthorized transactions
To send marketing or promotional communications (with opt-out options)

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functionality
Remember preferences and cart activity
Analyze traffic and improve user experience
Support marketing and advertising efforts

You can disable cookies through browser settings, but this may impact site functionality.

For Shopify-related cookies, please visit:
https://www.shopify.com/legal/cookies

6. Disclosure of Personal Information

We may disclose personal information only where necessary and lawful, including:

Payment processors and financial institutions
Logistics, shipping, and fulfillment partners
IT, analytics, and cloud service providers
Marketing partners (for lawful advertising purposes)
Legal authorities, if required under applicable law

❗ We do not sell personal data for monetary consideration.

7. User-Generated Content

If you submit reviews, ratings, or other public content:

Such content may be visible to other users
NoirDate is not responsible for how third parties use publicly shared information

8. Third-Party Websites & Services

Our Website may contain links to third-party websites or platforms. NoirDate is not responsible for the privacy practices or content of external websites. Users are encouraged to review third-party privacy policies independently.

9. Children’s Privacy

The Services are not intended for individuals under 18 years of age.

We do not knowingly collect personal data from minors.
If we become aware that personal information of a minor has been collected, we will delete it promptly.
Parents or guardians may contact us to request deletion.

10. Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.

Personal information is retained only for as long as necessary to:

Fulfill orders and services
Meet legal and regulatory requirements
Resolve disputes
Enforce contractual obligations

11. Your Rights

Subject to applicable law, you may have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of personal data
Withdraw consent where processing is based on consent
Opt-out of promotional communications

Requests may be submitted via the contact details below. Verification may be required.

12. International Data Transfers

Your personal data may be processed or stored outside India via secure third-party infrastructure. Appropriate safeguards are implemented to ensure lawful data protection.

13. Grievance Redressal Mechanism

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, grievance details are as follows:

Grievance Officer:
Name: Mr. Balkar Singh
Designation: Operations Manager
📞 Phone: +91 89680 77488
📧 Email: hello@noirdate.in

Grievances are acknowledged within 48 hours and resolved within 10 days.

14. Contact Us

For questions regarding this Privacy Policy or data practices:

📧 Email: hello@noirdate.in
🌐 Website: https://www.noirdate.in